CUSTOMER HELP

How can we help?

FAQ

Using the App

Is the App completely free?

We do not charge any subscription fees. All content on the App is completely FREE!

How do AFL players train?

When it comes to training, AFL players need to go above and beyond. This means additional exercise, on top of regular team football training. Without this, they will lose their edge and not perform at their best.

Whilst general fitness sessions are necessary, it's important not to forget about the value of skills sessions. These are training sessions which are designed to improve your skillset and competence within the game itself.

Discover the ins and outs of how AFL players really train, with Ball Magnets' online fitness sessions and footy training tips.

How can we train with the players?

Regular online training sessions will be released weekly. A footy skills session and a fitness session.

You can train with us by following our videos in real time and replicating what we do. Throughout our online workout sessions, we will show you the tricks of the trade to become a Ball Magnet.

Please tell me more details about the app and what it involves?

The online fitness app is your training companion. These sessions will incorporate professional AFL training drills and exercises, designed to improve your skillset and get you to where you need to be. This is what it takes to get the edge and is how elite AFL footballers train.

We recommend you do these footy drills in pairs or a small group so that you can do them any time, anywhere with a parent, sibling or with friends.

Are the drills suitable for all ages and abilities?

No matter how old you are or how much you love footy this App will help anyone improve their game. For those who love just having a kick with friends then you can use the App to try new drills and challenges.

But if you take the game as seriously as our Ball Magnets then you'll be able to learn elite skills and techniques - along with strength and conditioning programs that will give you the edge.

Having trouble with the App?

Please contact info@ballmagnets.com.au with your user details and we will respond to you as soon as possible.

Merchandise

Returns policy

1. Item must be returned at your cost within 30 days of receipt of order confirmation email.

2. Items must be unworn and unused and in a saleable condition with the original tags still attached.

3. Refund will be provided to the original purchaser once the above conditions have been met.

Shipping policy

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Shipping fees are non-refundable in the case of returns and exchanges.

You can choose either Standard or Express shipping at checkout.

Size guide

CLICK HERE to view our size guide.

Damaged or faulty items

Ball Magnets will cover the cost of all damaged or faulty products (once verified) within 7 days of receiving the item.

Get in touch

Have questions about your order, or a general enquiry?